Limited Warranty Policy for Melanin Products
Effective Date: [Insert Date]
This Limited Warranty Policy (“Policy”) applies exclusively to melanin-based products sold under the brand Zzaattii (“Products”). By purchasing or using our Products, you acknowledge and agree to the terms set forth herein.
1. Coverage
We warrant that our Products will be free from material defects in workmanship and packaging at the time of delivery. This warranty covers only the original purchaser of the Products and is not transferable.
2. Duration of Warranty
This limited warranty is valid for thirty (30) days from the date of purchase, provided proof of purchase is supplied.
3. Exclusions and Limitations
This warranty does not cover:
Normal wear, natural variations, or changes in color, consistency, or appearance of the Products, which may occur due to the natural and organic nature of the ingredients.
Any misuse, mishandling, neglect, alteration, improper storage, or use of the Products outside their intended purposes (e.g., attempts to ingest Products not labeled for ingestion).
Claims related to health, medical, cosmetic, or therapeutic effects, as our Products are not FDA-approved, not intended to diagnose, treat, cure, or prevent any disease, and not intended to alter one’s race, identity, or human nature of melanin.
4. Remedies
If a Product is determined by us to be defective under this Policy, our sole responsibility will be to, at our option:
Replace the defective Product; or
Issue a refund for the purchase price (excluding shipping and handling).
5. How to Make a Warranty Claim
To submit a warranty claim, please contact us at:
Email: [Insert Email]
Website: [Insert Website]
Return Address: [Insert Address]
Claims must include proof of purchase and clear evidence of defect (such as photographs of packaging damage). Customers are responsible for return shipping costs unless otherwise required by applicable law.
6. Limitation of Liability
To the fullest extent permitted by law, our liability under this Policy shall not exceed the purchase price of the defective Product. In no event shall we be liable for any indirect, incidental, consequential, or special damages, including but not limited to claims regarding health, cosmetic results, or racial/identity-related matters.
7. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the State of [Insert State], without regard to its conflict of law provisions.
Free returns on broken or defective products
At ZZAATTII, we want every customer to feel confident and satisfied with their purchase. If an item arrives broken, damaged, or defective, we will gladly accept a return and provide either a replacement or a refund. Please notify us within 7 days of receiving the order so we can resolve the issue quickly.
We also accept returns on items that are still in their original, unopened packaging. If you change your mind about a product and the seal has not been broken, you may return it for a refund within 14 days of delivery. Please note that the customer is responsible for return shipping in these cases unless the item was received damaged.
For hygiene and safety reasons, we cannot accept returns on items that have been opened, used, or altered in any way, unless they were received defective. This ensures that every product we send is fresh and safe for all of our customers.
To start a return, please contact our customer service team at [your email or phone number] with your order number and a description of the issue. Once approved, we will provide you with instructions on how to return the item. Please ensure the product is packaged securely to avoid further damage in transit.
Refunds will be processed once the returned item is received and inspected. Depending on your payment provider, it may take 3–10 business days for the refund to appear in your account. We are committed to making the process as smooth as possible and to ensuring your satisfaction with every purchase.
